STRATEGIC PLANNING

Our first and foremost objective in serving our clients is to create spas that are fiscally responsible. We understand the importance of how each area of a spa’s operation affects revenue, staffing costs and replacement costs. Furthermore, finding opportunities for growth, better performance and better guest experiences is the basis for how we evaluate an existing spa’s operations. Whether we are simply creating job descriptions or fully evaluating a spa’s performance, we provide sound recommendations through detailed documentation of our findings.

Our Services include:

Financial:

  • Feasibility Studies
  • P&L – Historical Analysis of Profitability
  • KPIs – Benchmarking Performance
  • Revenue Maximization
  • Marketing:

  • CRM Programming
  • Website Optimization
  • Distribution Channels
  • Hotel Coordination
  • Property Initiatives
  • Spa Operations/Management

  • Operational Reviews
  • Menu Development and Reviews
  • Utilization
  • Training Procedures
  • Treatment Protocols
  • Systems Review
  • Management Performance
  • Equipment Evaluation and Optimization
  • Pre-Opening
  • Facility:

  • Program and Test Fits
  • Revenue Generating vs. Non Revenue Generating Program Review
  • User Challenges (existing spas)
  • Plan Reviews
  • Technical Reviews
  • Equipment Specifications, MEP Coordination and OS&E Packages

 

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